Monday, December 11, 2006

eyes of honesty

in this week's new york times magazine (the ideas issue) one of the year's noted ideas is titled eyes of honesty. it's quite insightful, especially with the implications concerning how our minds function in certain situations where free-riding is easy. i post the whole article here for your reading (should i quote this much? well, it's small). my comments and idea come afterwards.

In the psychology department at Newcastle University, there is a coffee station where people can help themselves, so long as they leave money in the tray — 50 pence (about $1) for a coffee and 30 for tea. It operates on an honor system.

Alas, not everyone is honorable. “The woman running the station was a little disappointed at the level of contributions,” says Gilbert Roberts, a professor in the department. Psychologists have long been aware of this dismal aspect of human behavior: people are more honest if they know they’re being observed — so when nobody’s watching, they feel they can get away with murder, or at least with a free cup of coffee.

This problem gave Roberts and two colleagues an idea for an experiment. For 10 weeks this spring, they alternately taped two posters over the coffee station. During one week, it was a picture of flowers; during the other, it was a pair of staring eyes. Then they sat back to watch what would happen.

A remarkable pattern emerged. During the weeks when the eyes poster stared down at the coffee station, coffee and tea drinkers contributed 2.76 times as much money as in the weeks when flowers graced the wall. Apparently, the mere feeling of being watched — even by eyes that were patently not real — was enough to encourage people to behave honestly. Roberts says he was stunned: “We kind of thought there might be a subtle effect. We weren’t expecting such a large impact.”

The paper prompted a British police department in Birmingham to slap posters of eyes around the city as part of a campaign called “We’ve Got Our Eyes on Criminals.” The researchers are studying the campaign to see if the posters have an effect on things like car crime and vandalism.

i took a class this past semester where we talked about social psychological selective incentives for improving people's contributions to public goods (in the idea above, the public good is the coffee setup, which everyone agrees to help pay for via their coffee purchases). this sounds like a mouthful, but essentially you selectively encourage people to contribute more by sending appreciative notes, thank yous, etc.. only if they contribute in the first place. hence it's a selective incentive.

the eyes of honesty idea sort of turns selective incentives around -- how do we impel people to contribute because that's what they should be doing? i wonder if there's a way to use less intrusive ideas (ie, not so big-brotherish with the eyes) to make people contribute more to, say, yelp. ie "you've looked at 50 yelp reviews lately, and you haven't written one new review, or rated any of the comments. shame on you! the eyes of yelp are watching." ;)

now i wish this kind of thing worked on cats: raja tends to scratch things he shouldn't scratch when no one's around. if only some random picture would deter him.

1 comment:

seema said...

that's a great idea omar. about detering raja that is.

i myself thought about the coffee thing - would any of us (you, me) not contribute if we thought no one would see us? hmm. i don't think i could do it without paying - i'd feel guilty...BUT maybe because it's money.

at this one mental health building here, they have a shelf of harlequins and say "leave one, take one" - ie. u can have a book if you leave one behind. i have actually taken TWO books and left none! bad huh? i think it's because it's not money - at one hospital, i take books from the shelf and leave the correct amount of money as it's an honour system. but also, i usually don't have another book on me to leave. and i really feel loathe to give up any of my romance novels :(

well, now u all know how low i will sink for a harlequin.